Frequently Asked Questions
3 Questions
GETTING TO KNOW HIDDEN VALLEY
Yes! Hidden Valley® Original Ranch® dressing was developed in the late 1950s by real ranchers, Steve and Gayle Henson. The Hidden Valley® Guest Ranch is located near Santa Barbara in California and was favored by visitors who wanted to enjoy the natural surroundings. To read more about how this Ranch dressing became so popular, click here.
We are always adding fresh and delicious new recipes to our site! Discover all the great meals and snacks you can make with Hidden Valley® in our Recipes section. After you try one out, leave us a comment — we’d love to hear which ones you loved and can’t wait to make again!
Hidden Valley® Dressing and Dips Mixes and Hidden Valley® Bottled Dressing are available online and in stores nationally. Visit the product page of the item you’re looking for and click “Buy Now” to discover online retailers selling the specific Hidden Valley® product you’re craving. Or, head to your local supermarket! If you can’t locate a particular flavor in your local supermarket, try talking to a store manager to see if it can be obtained for you or through this link.
2 Questions
HIDDEN VALLEY AND YOUR FAMILY’S HEALTH
The bottled Hidden Valley® dressing and Hidden Valley® For Everything Topping and Dip will continue to have the best flavor up to four weeks past the flavor date. After this, the vinegar flavor will tend to become stronger as the dressing goes beyond the best flavor date. However, the dressing would still be safe to eat. Refrigerate after opening.
Hidden Valley® Farmhouse Original Dressing and Seasoning Mix, Hidden Valley® Original Ranch® Seasoning & Salad Dressing Mix Shaker, and Hidden Valley® Dip Mix are best if used within one year of manufacture. Store prepared dressing in the refrigerator in a covered container and if used as directed, the prepared dressing will stay fresh 3–4 weeks.
Hidden Valley® Salad Crispins will continue to have the best flavor six months to one year. Refrigerate after opening for better flavor.
Hidden Valley® Pasta Salad, when used as directed and prior to opening, will stay fresh for 12 months.
Hidden Valley® Organic Ranch is made with USDA-certified organic and National Organic Program compliant ingredients. Hidden Valley® Organic Ranch is certified by QAI (Quality Assurance International), a leading agency in the certification of Organic products since 1989. What does this mean for you and your family? Now you can add the Ranch flavor you love to all foods and know that you are enjoying the natural goodness of creamy, organic buttermilk combined with zesty, organic spices!
6 Questions
INGREDIENT SUBSTITUTIONS
Yes. You can use low-fat mayonnaise, but please keep in mind that altering the recipe with low-fat mayonnaise, low-fat sour cream or other ingredients will slightly change the consistency of the dressing. Another option is to try our specially formulated reduced-calorie and low-fat bottled dressings. Look for them in a store near you.
Yes. You can use low-fat sour cream, but please keep in mind that altering the recipe with low-fat sour cream or other ingredients will slightly change the consistency of the dip.
Yes. You can substitute buttermilk in place of milk when making the Hidden Valley® Dressing & Seasoning Mix, but please keep in mind that altering the recipe with buttermilk or other ingredients will slightly change the consistency of the dip.
Yes. You can use yogurt to prepare Hidden Valley® Dip, but please keep in mind that altering the recipe with yogurt or other ingredients will slightly change the consistency of the dip.
Certainly. It’s all about what texture you’re going for. Use the dip mix if you prefer a thicker dressing, or the pourable dressing as dip if you prefer a smoother, creamier texture.
In a bowl, combine 1 cup milk and 1 cup mayonnaise with 3 tablespoons of Hidden Valley® mix. Mix well. Cover and refrigerate. Chill 30 minutes to thicken. Stir before serving. Stays fresh 3 to 4 weeks.
4 Questions
SPECIAL DIETARY NEEDS AND ALLERGENS
All Hidden Valley® products are labeled in accordance with the FDA food labeling requirements, including the Food Allergen Labeling and Consumer Protection Act of 2004 (Title II of Public Law 108-282), which requires foods to be labeled that contain the major food allergens: milk products, eggs, fish, crustacean shellfish, tree nuts, peanuts, wheat and soybeans. For fish, crustacean shellfish, and tree nut ingredients, the exact species will be identified on the label. Refer to the ingredients statement on the back of each Hidden Valley® product to find the details.
Most of our products do not contain gluten. Products and ingredients made from grass-related grains containing gluten — notably wheat, rye and barley—will be clearly listed in the ingredient statement on the package label per new FDA guidelines. If the product does not contain wheat, rye, or barley, it probably does not contain gluten. Only products that have been verified to be gluten free will have a “Gluten Free” statement. However, not all products that are gluten free will have this statement while we are in the process of updating our labels. Please always refer to the ingredient statement on package labels or contact us for clarification.
We have a program in place to support the use of the “Gluten Free” statement. Products listed as “Gluten Free” undergo scheduled testing. All suppliers provide assurance that there are no ingredients that contain or are derived from gluten-containing grains. Our products are manufactured in facilities with stringent allergen control programs to prevent cross contamination.
MSG is a flavor-enhancing substance derived from a fermentation process. This is an FDA-approved ingredient. It is specifically named on the label if it is contained. It is not labeled under “Natural Flavors.”
1 Question
Refunds/Discounts
At this time, the Ranch Shop does not offer any price adjustments for items that have been discounted.
1 Question
Returns
We will return or exchange unworn, unwashed merchandise if returned within 30 days of purchase. Refunds are issued in the original form of payment.
Special order merchandise is non-refundable, except in cases of manufacturer defect or incorrect shipments. Please contact customer service for a return shipping label before sending back defective or incorrect merchandise.
1 Question
Shipping
We ship all orders through UPS. Orders placed before 12:00 p.m. EST, Monday–Friday, will ship the same day. Orders placed after 12:00 p.m. EST, will ship the next business day. Orders are delivered within 5–7 business days.
This applies only to orders shipping within the United States. At this time we do not ship internationally.
There are certain times of the year when shipping delays could occur. In November and December, we process an increased number of orders, which may delay shipment.
10 Questions
BADGE & REWARD QUESTIONS
Ranchology® Badges are the key to earning Ranch bragging rights, unlocking Rewards, and reaching higher levels in the Ranchology® Rewards Program. You can earn Badges in so many ways including:
- Answering poll questions
- Viewing, rating, and sharing recipes
- Rating & reviewing Hidden Valley® products
- Interacting within the My Community space
- Referring friends & family to Ranchology® Rewards and more!
Click on Badges to learn how you can earn them. Earn 20 Badges to move up a Level. Every 5 Badges you earn will get you a delicious Reward. Keep track of all your badge earning within your Ranchology® Rewards profile.
Some Badges can only be earned once, but most Badges can be earned multiple times throughout the year.
You can see which Badges you’ve already earned — as well as those that you’re close to earning — by visiting your Ranchology® Rewards Dashboard.
Build up your Badges, and you’ll find a lot of delicious Ranchology® Rewards coming your way. Every 5 Badges equal a Reward. And the higher you are in levels, the more Rewards you can get.
There are four types of Rewards that you may be awarded, and each are received differently:
1. Physical goods will be shipped to you in the mail.
2. Digital coupons can be downloaded from a unique link sent to the email address listed in your account.
3. Digital goodies will be emailed to the email address listed in your account.
4. Sweepstakes entries, eligible for those in Levels 2 and 3, will be awarded digitally.
Sweepstakes winners will be contacted via email with details on how they’ll receive their awesome prizes.
After confirming acceptance of your Reward, you’ll receive a confirmation email within 48 hours. Rewards that are shipped in the mail will arrive within 8–10 weeks, while digital Reward items that are downloaded or printed can be used upon receiving the confirmation email.
Everyone will start at Level 1 upon registration and at the beginning of each year (January 1st). For every 20 Badges you earn, you’ll move up a Level. As you Level-up you’ll earn more and more ranchy Rewards.
You can check your current Level, as well as your progress, on your Ranchology® Rewards Dashboard.
Throughout the year, you can work your way up from Level 1 to Level 3. Once you reach Level 3, that’s where you’ll stay until the end of the year. We like to start things fresh, so every user will start over at Level 1 at the beginning of each year (January 1st). Your status can only go up – you’ll never be at risk of losing your status throughout the year if you go on vacation or take a break.
Regardless of your status, once you’ve earned milestone Badges, like your Welcome Badge, you won’t be able to earn them again.
3 Questions
GENERAL PROGRAM QUESTIONS
It was time to take Ranchology® Rewards up a notch in zest to create a space where the love for ranch knows no bounds. You’ll find more clarity in your Badge earning and Rewards progress, a fresh new dashboard, and new ways to share your love of ranch with a community of ranch lovers.
Ranchology® Rewards is where you can be rewarded for your love of Hidden Valley® Ranch. Check out recipes, see what other Ranch fans are up to, earn Badges, and get Rewards you’ll love. Want in? It’s free and super easy.
1. Register or login at hiddenvalley.com/ranchology-rewards.
2. Go to your Dashboard to find activities and recipes, curated just for you.
3. Visit the My Community page to see what’s up in the Ranchiverse.
4. Keep exploring and earn Badges. Every 5 Badges = a Reward!
Yes. Ranchology® Rewards are only open to legal residents of the 50 United States, 18 years of age or older.
2 Questions
MY ACCOUNT QUESTIONS
After signing in to Ranchology® Rewards, go to the Dashboard where you can edit your account information.
We don’t know why you’d want to miss out on the benefits of being a member, but we understand you’re busy. So we’ve made unsubscribing easy.
1. Log in.
2. Go to the Message Preferences section on the My Profile page.
3. Uncheck the box next to the opt-in message.
Please note that you cannot opt out of receiving email notifications confirming your Rewards, or reminding you of your password.
1 Question
PRIVACY QUESTIONS
For full details and/or questions about your personal information, please view the Clorox Privacy Policy.
6 Questions
REGISTRATION AND LOG-IN QUESTIONS
It’s easy. Register at hiddenvalley.com/ranchology-rewards-program and opt in to become a member of the Hidden Valley® Ranchology® Rewards Program.
Good news. Ranchology® Rewards is yet another benefit of being a hiddenvalley.com member. You’ll be automatically enrolled once you sign in and agree to the new Terms and Conditions.
We’ve made a lot of changes to Ranchology® Rewards all with you in mind! Any Badges you’ve earned before April 2021 are no longer valid, but we’ve honored our original members by giving them a special Legacy Badge and a head start in the new program. Plus, there are Badges based on the date you originally joined so you can show off your loyalty to Ranchology®. We know change can be scary, but we’re confident you’ll love the new Ranchology® Rewards.
No worries. Your user ID is the email address you entered at registration. Click on the “Forgot password?” link in the log in screen at hiddenvalley.com if you forgot your password, and we’ll help you reset it right away. Easy peasey Ranch pie.
Reach out and Ranch Out. Please refer to the methods to Contact Us at the bottom of this page.
Sorry, but there’s a limit of only one account per person, per email address.
6 Questions
Ranchology VIP questions
Ranchology VIP is an invitation-only community for the most dedicated of HVR fans. Ranchology VIP offers exclusive games, sweepstakes and prizes, plus the opportunity to share your opinion on new products and flavors. And you still get all the fun and perks of regular Ranchology, too!
Every month VIPs have a chance to earn a limited edition VIP badge by completing a new challenge. Collect three VIP badges and get a special reward!
Play the new Ranchology game each month to earn entries into a monthly VIP-only sweepstakes with fabulous and ever-so-ranchy prizes. See full rules and limits here.
Don’t worry, we won’t leave you hanging. We’ll email you if you won, at the address you registered with when you joined Ranchology VIP.
Sorry, Ranchology VIP is only for folks we recognize as truly outstanding ranch ambassadors. Kinda makes you feel special, huh?
There’s a dedicated FAQ for Ranchology, too. Check it out here.
Have an account? . Don’t have an account?
Create an account to receive these Hidden Valley® benefits.
- Custom Recipe Collections
- Meal Planner
- Earn Rewards
- Personalized Recipes
- Special Offers
Sign back in to access your recipe tools.
Have an account? Sign in. Don’t have an account?
Create an account to receive these Hidden Valley® benefits.
- Custom Recipe Collections
- Meal Planner
- Earn Rewards
- Personalized Recipes
- Special Offers
Already have an account? .
If not, become a Ranchology Rewards member to receive awesome perks:
- Custom Recipe Collections
- Meal Planner
- Earn Rewards
- Personalized Recipes
- Special Offers
Sign back in to sign up for this promotion.
