Frequently Asked Questions

We ship all orders through UPS. Orders placed before 12:00 p.m. EST, Monday–Friday, will ship the same day. Orders placed after 12:00 p.m. EST, will ship the next business day. Orders are delivered within 5–7 business days.

This applies only to orders shipping within the United States. At this time we do not ship internationally.

There are certain times of the year when shipping delays could occur. In November and December, we process an increased number of orders, which may delay shipment.

We will return or exchange unworn, unwashed merchandise if returned within 30 days of purchase. Refunds are issued in the original form of payment.

Special order merchandise is non-refundable, except in cases of manufacturer defect or incorrect shipments. Please contact customer service for a return shipping label before sending back defective or incorrect merchandise.

At this time, the Ranch Shop does not offer any price adjustments for items that have been discounted.

It’s easy. Register at hiddenvalley.com/ranchology-rewards-program and opt in to become a member of the Hidden Valley® Ranchology® Rewards Program.

Good news. Ranchology® Rewards is yet another benefit of being a hiddenvalley.com member. You’ll be automatically enrolled once you sign in and agree to the new Terms and Conditions.

We’ve made a lot of changes to Ranchology® Rewards all with you in mind! Any Badges you’ve earned before April 2021 are no longer valid, but we’ve honored our original members by giving them a special Legacy Badge and a head start in the new program. Plus, there are Badges based on the date you originally joined so you can show off your loyalty to Ranchology®. We know change can be scary, but we’re confident you’ll love the new Ranchology® Rewards.

No worries. Your user ID is the email address you entered at registration. Click on the “Forgot password?” link in the log in screen at hiddenvalley.com if you forgot your password, and we’ll help you reset it right away. Easy peasey Ranch pie.

Reach out and Ranch Out. Please refer to the methods to Contact Us at the bottom of this page.

Sorry, but there’s a limit of only one account per person, per email address.

For full details and/or questions about your personal information, please view the Clorox Privacy Policy.

After signing in to Ranchology® Rewards, go to the Dashboard where you can edit your account information.

We don’t know why you’d want to miss out on the benefits of being a member, but we understand you’re busy. So we’ve made unsubscribing easy.

1. Log in.

2. Go to the Message Preferences section on the My Profile page.

3. Uncheck the box next to the opt-in message.

Please note that you cannot opt out of receiving email notifications confirming your Rewards, or reminding you of your password.

It was time to take Ranchology® Rewards up a notch in zest to create a space where the love for ranch knows no bounds. You’ll find more clarity in your Badge earning and Rewards progress, a fresh new dashboard, and new ways to share your love of ranch with a community of ranch lovers.

Ranchology® Rewards is where you can be rewarded for your love of Hidden Valley® Ranch. Check out recipes, see what other Ranch fans are up to, earn Badges, and get Rewards you’ll love. Want in? It’s free and super easy.

1. Register or login at hiddenvalley.com/ranchology-rewards.

2. Go to your Dashboard to find activities and recipes, curated just for you.

3. Visit the My Community page to see what’s up in the Ranchiverse.

4. Keep exploring and earn Badges. Every 5 Badges = a Reward!

Yes. Ranchology® Rewards are only open to legal residents of the 50 United States, 18 years of age or older.

Absolutely! There are a few steps, so here’s a breakdown of how Ranchology® Rewards works:

On your dashboard, you’ll see three different sections:

MY PROGRESS
Here you’ll see which badges you can start earning and keep track of your progress toward leveling up for rewards.

• • The My Next Badges: Shows badge icons with descriptions on what they are and how to earn them.
• • The Level-o-meter shows how many you’ve earned so far.
• • Select the button on the badge to be directed to complete that action.

MY REWARDS

• • Every 5 badges = 1 reward.
• • Track your progress toward receiving each reward by looking at the Progress Meter on each reward card.
• • Rewards for all 3 levels can be viewed by selecting Level 1, 2 and 3.

MY BADGES

• • Badges you’ve earned you’ll see in color, while badges in grey are yet to be earned.
• • Click on any badge icon to learn about what it is and how to earn it.
• • Remember, some badges can be earned more than once!

Keep using Ranchology® Rewards to save your favorite recipes, create meal plans, add items to your shopping list — and earn awesome rewards.

When you first log in to Ranchology® Rewards, you’ll tour through an overview of how the program works — we call this onboarding. After you reach the final message, you will receive a message about earning the Onboarding Badge.

You can find this badge in your My Badges tab, and while there you can see what badge you can earn next!

There are four (4) ways to earn Sweepstakes entries:

• • Claim Sweepstakes entries as a reward
• • Promotion participation as a Ranchology Rewards Member
• • Earn a Sweepstakes entry for winning a My Community Team Challenge (if applicable)
• • Enter by mail

Please see Official Rules for complete entry details.

• • Answering poll questions
• • Viewing, rating, and sharing recipes
• • Rating & reviewing Hidden Valley® products
• • Interacting within the My Community space
• • Referring friends & family to Ranchology® Rewards and more!

Some Badges can only be earned once, but most Badges can be earned multiple times throughout the year.

You can see which Badges you’ve already earned — as well as those that you’re close to earning — by visiting your Ranchology® Rewards Dashboard.

Build up your Badges, and you’ll find a lot of delicious Ranchology® Rewards coming your way. Every 5 Badges equal a Reward. And the higher you are in levels, the more Rewards you can get.

There are four types of Rewards that you may be awarded, and each are received differently:

1. Physical goods will be shipped to you in the mail.

2. Digital coupons can be downloaded from a unique link sent to the email address listed in your account.

3. Digital goodies will be emailed to the email address listed in your account.

4. Sweepstakes entries, eligible for those in Levels 2 and 3, will be awarded digitally.

Sweepstakes winners will be contacted via email with details on how they’ll receive their awesome prizes.

After confirming acceptance of your Reward, you’ll receive a confirmation email within 48 hours. Rewards that are shipped in the mail will arrive within 8–10 weeks, while digital Reward items that are downloaded or printed can be used upon receiving the confirmation email.

Everyone will start at Level 1 upon registration and at the beginning of each year (January 1st). For every 20 Badges you earn, you’ll move up a Level. As you Level-up you’ll earn more and more ranchy Rewards.

You can check your current Level, as well as your progress, on your Ranchology® Rewards Dashboard.

Throughout the year, you can work your way up from Level 1 to Level 3. Once you reach Level 3, that’s where you’ll stay until the end of the year. We like to start things fresh, so every user will start over at Level 1 at the beginning of each year (January 1st). Your status can only go up – you’ll never be at risk of losing your status throughout the year if you go on vacation or take a break.

Regardless of your status, once you’ve earned milestone Badges, like your Welcome Badge, you won’t be able to earn them again.